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Frequently Asked Questions

Who provides the cleaning products?

We provide all the necessary products and equipment needed for your house cleaning. If you have a product you would like us to use, please give us a call with instructions, or leave a note with the product on the counter with your instructions on where and how to use it. Note: We are not responsible for any damage caused by the use of your specified products.

Do you clean homes with multiple pets?

ABSOLUTELY! These are the homes we clean most often as they need more than the usual maintenance. Please see our service agreement for further instructions regarding pets.

Do you require a contract for your cleaning services?

NO – no contract is needed. We do have a service agreement for costs and an ongoing cleaning schedule, but you may cancel our service at any time. We also reserve the right to cancel our service at any time.

Is there anything I should do before the cleaners arrive?

YES. It would be helpful if all miscellaneous items such as laundry, toys, papers, etc., are picked up before the cleaning techs arrive. This helps us work faster and more efficiently while cleaning your home.

Is it necessary for me to be home while the cleaners are here?

NO. Your presence isn’t necessary. Most clients are at work when we arrive and are not able to let us in. In cases like this, we usually are given a key that is labeled and securely locked away when not in use. If you prefer and it’s an available option, we can use your garage code to gain access to your home.

Is gratuity customary in the housecleaning industry?

YES. Gratuities are welcomed especially if we are doing a great job. This lets them know that they are appreciated. Cash tips are most common, but if you pay by check, you can indicate a tip amount in the note portion. If paying with a credit/debit card, let us know what tip amount has been added to your card payment for gratuity.

What payment methods do you accept?

We accept all major credit cards, cash and checks. Please make checks payable to “Sunshine Cleaning of Delaware.”

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